Q : What are your office hours?

A : Our office is open 8:30 am – 5:30 pm. There is often someone here before 8 am and after 6 pm. We also have a mail slot in the front door.

Q : Where are you guys located?

A : Our office is located at 3406 Connecticut Avenue NW, WDC; we are 1 block south of the Cleveland Park Metro stop, on the west side of Connecticut Avenue, next to the 4Ps restaurant.

Q : How can I get a in touch with my property manager for certain matters?

A : Most issues can be handled with our Resident Service Coordinators (RSCs). We have several service professionals each specializing in a specific area (repairs/maintenance, accounting, general questions, etc.) if they cannot help you, they will do the research and or ask the appropriate individual, including the Property Manager and respond to you, usually within the same day.

Q : What is considered an “emergency” service request?

A : Water over flowing from your toilet or some other active leak that cannot be stopped and is/will cause significant damage in the short term. Air conditioning stoppage on an excessively hot day or evening (above 80 or so). Any repair item that endangers residents or others.